To order your Repeat Prescription:

• Telephone us on 020 7485 4028 during opening hours
• Register an online patient account with us and log into your account to place a repeat prescription order using the order prescription section.

Important Notes

We strongly recommend you request your repeat prescription a minimum of 5 working days before you run out of your medication.

If you have less than 2 days supply, please contact your surgery directly and ask for an urgent prescription to be issued to us.

If you are a regular patient with us and have been consistently receiving your medication from us, we may be able to provide an “emergency supply” (For certain medication only and at the discretion of the responsible Pharmacist on duty). Please speak to the Pharmacist about this.

Order your Repeat Prescription online with us and we will arrange to collect your Repeat Prescription from your Doctors’ Surgery and you can either collect your medication in store or have them delivered to your home or work address (subject to restrictions) free of charge (local addresses only).

Please select the delivery option when ordering online or ask a member of staff when ordering by phone or in store.

How it Works

1. Login or register your details for a Repeat Prescription Manager account
2. Select the medication you require from your repeat prescription list.
3. Select the Delivery or Collection option.
4. Your medication will usually be ready in around three working days.

Collection Details:

Please allow at least three working days from the time of ordering before collecting your medication from the Pharmacy.

Delivery Details

If you have opted for FREE home delivery, this may take an extra day. If you would like us to deliver to you on a specific day (subject to availability) Please contact us to organise this with a member of our team.

Important: Although the delivery service is free, if you normally pay the NHS prescription charge, you will be required to pay this to the Pharmacy delivery driver. The Pharmacy delivery driver can only accept payment by cash, and has a limited amount of change. To see the latest prescription charges please see here.

Other Information

If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the Surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.

Possible reasons for not being able to organise your repeat prescription:

• The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
• The request may be refused if your are ordering too early.
• You Surgery has not received notification from you that we are your nominated Pharmacy (If you have completed the online EPS nomination we will organise this with the surgery for you.)

Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.

Repeat Dispensing

We can dispense Repeat Dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information please contact us or ask a member of our Pharmacy Team